Shipping Policy
At Prakriti Essentials Co., our goal is to ensure smooth, transparent, and reliable delivery for every customer. We operate with a modern supply-chain model that helps keep prices affordable while maintaining quality and safety.
Direct-from-Supplier Dispatch Model
To offer competitive pricing and fresh, quality-checked products, we use a direct‑from‑supplier shipping model.
This means:
- Products are shipped directly from our verified fulfillment partners.
- Items may dispatch from different locations depending on availability.
- All products are quality-checked by our suppliers before shipping.
This model ensures faster sourcing, better pricing, and a wider product range.
Shipping Timelines
We aim to dispatch orders as quickly as possible.
Note: Courier delays due to weather, festivals, or operational issues are outside our control, but we support customers throughout the process.
Order Tracking
Once your order is shipped:
- You will receive tracking details via SMS/Email.
- Tracking may take up to 24 hours to activate after dispatch.
Shipping Charges
Shipping charges are displayed clearly before payment.
Cash on Delivery (COD) Terms
To reduce fraudulent orders and unnecessary courier losses, COD orders follow these guidelines:
- COD is available only for selected pincodes.
- COD handling fee may apply.
- COD orders may require confirmation via SMS/Email before dispatch.
- Repeated COD refusals or cancellations may lead to COD service restrictions for the customer.
COD is offered for customer convenience—responsible use ensures smooth service for all.
Important Transparency Note
Prakriti Essentials Co. operates using a direct-from-supplier model, meaning:
- We do not manufacture products in-house.
- We do not stock all items in a central warehouse.
- Products are dispatched directly from our vetted suppliers and fulfillment centers.
This approach helps us:
- Maintain affordable prices
- Provide fresh stock
- Expand into multiple wellness categories
- Ensure consistent product availability