Frequently Asked Questions
Everything you need to know about our products, services & policies.
Are your products really 100% natural?
We carefully curate wellness and lifestyle products from verified suppliers. Many of our wellness items are made using natural materials; however, since we work with multiple manufacturers, product composition may vary.
We ensure every product meets our quality standards, but we always advise customers to check the full description before purchasing.
What is your return policy?
For standard purchases (not part of clearance, final sale, seasonal, or year-end promotional sales), returns are accepted under the following conditions:
- Product must be unused and in original packaging
- Return request must be raised within the specified return window
- Approved returns are eligible for replacement or store credit
Orders placed during special promotions are non-returnable & non-exchangeable due to heavily discounted pricing. This will be clearly mentioned on product pages & at checkout.
This ensures 100% transparency and avoids any consumer misunderstanding.
How long does shipping take?
We operate on a direct-from-supplier model to ensure fresh, quality-checked stock.
Delivery timelines may vary slightly during peak sale seasons.
Do you offer a warranty on your products?
Most wellness and daily-use products do not come with a manufacturer warranty. However, if you receive a defective or damaged item, you can raise a support request, and we will assist you with a resolution based on our return policy.
Warranty availability may vary depending on the product category.
Is Cash on Delivery (COD) available?
Yes, COD is available for selected pincodes with the following rules:
- A small COD handling fee applies (visible at checkout)
- COD orders must be confirmed via WhatsApp/SMS before shipping
- Repeated COD cancellations may lead to COD restriction for future purchases
COD is extended to support genuine customers; strict verification is followed to prevent misuse.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can click the link to view real-time updates from the courier partner.
If tracking details don't appear immediately, please allow a few hours for courier system updates.
Do you manufacture your own products?
No. Prakriti Essentials Co. operates on a direct-from-supplier dispatch model (dropshipping).
This means:
- Products are not manufactured by us
- We do not hold inventory in our warehouse
- Items are shipped directly from verified fulfillment partners
This model allows us to:
- Maintain fair & affordable pricing
- Offer high-quality curated products
- Expand into multiple wellness categories
All suppliers are vetted for reliability, safety, and packaging standards.
Are your wellness products guaranteed to relieve pain?
Our wellness products are designed to support:
But we do not claim or guarantee complete healing. Individual results may vary depending on your health, lifestyle, and consistency of use.
Our products are supportive tools—not medical treatments.
Can I contact customer support through WhatsApp?
Order confirmation for COD may involve WhatsApp/SMS, but we do not offer customer support through WhatsApp to maintain verification safety.
Support is available only via:
- Website form
This ensures documented communication and avoids misuse.
Do you offer exchanges?
Exchanges are available only for normal sales and only for defective or wrong items.
Special sale items (Clearance, Final Sale, Year-End Sale) are not eligible for exchange.
Can I cancel my order?
- Prepaid orders can be cancelled only before dispatch.
- COD orders require confirmation; if unconfirmed, they may be auto-cancelled.
- Once shipped, cancellations are not possible.
Do you ship across India?
Yes, we ship to most serviceable pincodes across India.
COD availability depends on the courier partner's coverage in your area.
Will my order arrive in multiple packages?
Sometimes, yes. Since products are shipped directly from different fulfillment partners, multiple items may arrive separately.
No extra charges will apply.